Happy Times Settling-In Guarantee

At Happy Times we are confident that we provide such great care, education and fun for your child that they will quickly settle into our nursery and that you will be happy with your choice. However, if at any time in the first six weeks you are not happy with us, you can cancel your contract and we will refund your money in full – you define 'happy'.

Our Settling-In Guarantee is no quibble; we only ask two things. Firstly that you register for at least two days per week to give your child a chance to settle in and secondly, should you decide to leave that you let us know your reasons whatever they may be.

We believe that great settling in is…

• Preparing you for what the settling in experience is likely to be
  
• Giving you, the parent, time, support and good advice
  
• Helping your child to adjust to spending time with us and new friends at the nursery
  
• Being there when you have questions
  
• Making you happy to leave your child with us

However, even great settling in can be…

• An uneasy time for parents leaving their children
  
• An unsettling time for children meeting new faces
  
• A time when children catch bugs from their new friends
  
• Up to six weeks long, though usually around three weeks

Common Questions About Our Fees

Do I pay for Bank Holidays?
No, the fees are calculated on an annual basis, excluding Bank Holidays, and divided into 12 equal instalments.

How and when do I pay my fees?
By direct debit at the beginning of each calendar month.

Are fees all-inclusive?
Fees include meals, use of nursery resources and extra-curricula activities. They do not include nappies or babies bottles.

What discounts do you offer more than one child?
For two children attending we offer a 15% discount for the child paying the lower fees. A 20% discount applies where a third child is attending.

When will I get my deposit back?
Deposits are refunded one month after your child’s last day in the nursery.

Are there any other ways I can reduce my fees?
Please see our section on 'Help With Nursery Fees'.

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